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KMID : 1164420170120020223
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Health Communication
2017 Volume.12 No. 2 p.223 ~ p.235
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Healthcare utilization and Patient experience of Korean adults: The 6th Korea National Health and Nutrition Examination Survey(2015)
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Kim Mi-Jong
Park Soon-Joo
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Abstract
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Purpose: This study was carried out to investigate the healthcare utilization and patient experience of Korean adults.
Methods: This is secondary research utilizing the data from the 6th Korea National Health and Nutrition Examination Survey(KNHANES VI-3). Final samples consisted with 4,540 adults who aged over 19 years visiting a clinic within a year. Healthcare utilization was measured by asking if they had ever been to hospital clinic when they were sick. Patients experience was measured with four questions about their experience during medical services. Data were analyzed by SPSS 20.1.
Results: The participants who haven’t used healthcare service were 13.2%. Healthcare utilization was significantly related with demographic factors. Female (p<.001), the people aged between 19 and 34 (p=.031), rural residents (p=.017), other marital status (p<.001), single person household ( p=.001), low educational (p<.001) and low economic (p<.001) groups were showed the vulnerability in healthcare utilization. The score for patient experience during medical services was 3.37±0.69 out of 4 points. Patient experience was significantly different by sex(p<.001), age(p<.001), living area(p=.002), marital status(p<.001), education (p<.001), income(p<.001), occupation(p<.001) of demographic factors and utilization of healthcare(p<.001) and cancer detection check up(p<.001).
Conclusion: Healthcare providers should pay attention the vulnerable groups for medical service utilization which identified in this study.
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KEYWORD
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healthcare, outpatients, communication, adult
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